We work hard to create a space that is safe and comfortable for both our guests and our team.
As a queer-owned salon we are a Redken certified Safe Space, that offers gender neutral pricing and are listed as a Strands for Trans salon.
Payments New guests & consultations Punctuality No-shows & late cancellations Service adjustments Returns & exchanges Health & safety A calm space Privacy
Payments
All clients of the salon must have a credit card on file in order to make a reservation. Payment is required when services are rendered. We accept all major credit cards as well as cash.
New guests & consultations
Consultations are required for all new color, dreadlock, and extension guests, and for returning guests that we haven’t seen in 6+ months, prior to scheduling a service reservation. The Consultation Fee is $25 and is a non-refundable separate charge, not included in the services price.
Punctuality
To ensure all of our guests have a timely & exceptional experience, please arrive 10 minutes prior to your scheduled reservation. Guests arriving 15 minutes after their scheduled time will be subject to a cancellation fee & a rescheduled reservation.
No-shows & late cancellations
Please note that we kindly request a 48-hour notice for any rescheduling or cancellation of your reservation. We understand that it is easy to overlook a booking made weeks in advance, which is why we confirm reservations electronically 72 hours prior to the appointment. It is important to inform us of any changes as these services are exclusively reserved for you. Failure to provide the required notice will result in a charge of 50% of the appointment cost.
However, if you are displaying symptoms of any contagious/infectious illness, we will gladly cancel your reservation with no fee.
Service adjustments
Our goal is that you love your look – period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service.
If you request/require an additional service to achieve your desired look – and you did not originally receive that service – you will be charged full price for the service.
If you would like to see a different stylist to adjust the cut or color, it will be considered a new, fee-for-service appointment.
Returns & exchanges
We offer full exchanges on all hair care products, within 6 months of purchase. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card.
Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in the original box.
We can not offer a return or exchange of custom ordered hair extensions.
Health & safety
Masks are currently optional in the salon. We ask that if you have tested positive for COVID-19, RSV or the flu that you reschedule your reservation. If you have symptoms of a cold or the flu, we would appreciate you wearing a mask or rescheduling your reservation.
Touch-less hand sanitizer is available at the front desk and at each workstation. We have installed touch-less soap & paper towel dispensers in the bathroom as well.
Our regular filtered ventilation fan brings in fresh air and an exhaust fan moves air out of the salon. We have a Coway AirMega air purifier that filters the salon’s air up to twice per hour with an all-in-one HEPA filter system that combines True HEPA filter technology with an Activated Carbon filter, as well as two OION S-3000 Ionic Air Purifiers with UV-C Sanitizer that remove airborne pollutants and have the UVGI technology that kills germs, viruses, bacteria, & other microorganisms that cause disease.
A calm space for everyone
Many of our guests come to us to relax, including neurodivergent guests and anyone who is sensitive to noise. Loud calls and videos can be overwhelming in a small salon, so to keep things calm and comfortable for everyone, we ask that you:
- Take phone calls outside, or keep them brief and quiet. Please, no speakerphone.
- Use headphones for videos, music and calls.
- Keep conversations at an indoor volume.
If there’s anything that would make your own visit more comfortable, such as less conversation or a short break during a long service, just let your stylist know. We’re happy to help.
Privacy
This section explains what personal information Hairetics Salon collects when you visit haireticssalon.com or book with us, how we use it, and the choices you have.
Information we collect
- Contact details you give us, such as your name, phone number and email, when you book, fill out a form or sign up for offers.
- Your appointments and service history, including notes your stylist keeps about your hair so we can take great care of you. Your color formulas are kept on paper at the salon and in Vish, our color management system. Consultation notes are kept on paper and in Vagaro.
- Payment details. Your card on file is kept by our booking and payment provider, Vagaro. We don’t store full card numbers on our website.
- Messages you send us by email, text, our website forms or our feedback form.
- Basic website usage information collected automatically, such as the pages you visit, your device and browser type, and your approximate location based on your IP address.
How we use it
- To book, confirm and remind you about your appointments.
- To provide your services and keep track of what works for your hair.
- To take payment and apply our policies, such as our cancellation policy.
- To answer your questions and respond to your feedback.
- To send you offers and salon news, but only if you’ve signed up. You can unsubscribe at any time.
- To understand how our website is used, improve it, and keep it secure and free of spam.
Who we share it with
We don’t sell or rent your personal information. We share it only with the service providers that help us run the salon and our website, and only as much as they need to do their job:
- Vagaro, for booking, your card on file, payments, appointment reminders and our regular marketing emails.
- Vish, our color management system, where we keep your color formulas.
- Bluehost, which hosts our website, and Jetpack and Akismet, which keep it secure, filter spam and count visits.
- Google Analytics, which tells us how our website is used.
- MailerLite, which sends our new-guest offer email if you sign up for it.
- Instagram, Google Maps, Yelp and Google reviews, whose content appears on our pages and may set their own cookies when you view it.
We may also share information if the law requires it, or to protect the safety of our guests and team. We’ll only share your words on our website, such as feedback, with your permission, and only with your first name.
Cookies and Do Not Track
Our website uses cookies, small files your browser stores, to work properly, remember your preferences and count visits. Most browsers let you block or delete cookies. Our site will still work, though some embedded content may not. Our website does not currently respond to browser “Do Not Track” signals.
Keeping your information safe
We keep your information for as long as you’re a guest of the salon, and afterward only as long as we need it for our records, to resolve disputes or to meet legal requirements. We protect it with reasonable safeguards, such as secure (https) connections, password-protected accounts and limited staff access, though no online system is completely secure.
Your choices
You can ask us at any time to show you, correct or delete the personal information we hold about you, or to stop sending you marketing emails. Email info@haireticssalon.com or call 415-503-1424.
Changes to this section
If we change how we handle personal information, we’ll update this section and the date below.
Last updated: October 2026
Questions? Contact us.